My son loved the cookies, but I feel terrible that the delivery driver had to wait on him to walk back to his dorm to deliver the cookies, whereas if they had been delivered at the requested time, he would have been there. I knew he would not be back in his dorm room until later this evening, and sure enough, he was at the student store buying textbooks when the delivery driver called him. My son called a short time later asking if I had sent him cookies - around 7:00pm, not 10:15pm as I had twice requested. I also thought that I would be able to include a message on a card, so my son would at least know who sent the cookies, but I was only given a total and told thank you for my order. I requested twice that the order be delivered around 10:15pm. He asked me if I wanted the cookies delivered as soon as possible, and I told him no. The person taking my order had the same problem with getting the address to be recognized! Also, I thought I was calling the Chapel Hill location, because the number started with the 919 area code, but the number must be re-routed to a central location, because I definitely was not speaking with someone who is familiar with Chapel Hill or UNC at all. How has this not been figured out yet? And fixed so that parents can easily order online? So I called today around 5:30pm and placed an order. Someone posted that we needed to specifically call the Chapel Hill location to order the cookies, so that they could get the cookies delivered to the correct place. Since I was having such a hard time ordering online, I went to a UNC parent group on Facebook to see if anyone else had had the same problem, and there was an entire thread of conversation about this exact issue. Many parents enjoy sending their students cookies - especially parents of freshmen who are missing their children. Approximately 1300 students live in these dorms, 75% of them are freshmen. There are 3 dorms in Granville Towers - Granville East, Granville West, and Granville South. He lives in Granville Towers right down and across the street from the insomnia cookies store, and also right.
I tried to order cookies for my son online last night, but I couldn't, because the address wasn't recognized.
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